FAQ

Here is the complete and finalized FAQ, ready to copy and paste onto your store:

What materials do you use for your jewelry?
Our jewelry is primarily made of stainless steel. The exact material is indicated on each product page.

How long does it take to receive my order?
Your orders are prepared within 2 business days, then shipped. Delivery within France then takes 2 to 4 days after shipment. You will receive a confirmation email with the tracking number upon shipment.

How can I track my order?
A tracking number will be sent to you by email when your order is shipped.

Are my bracelets and necklaces adjustable?
Our bracelets and necklaces are fixed size. You can find the exact length of each piece of jewelry on its product page.

Can I wear your jewelry if I have sensitive skin?
Our jewelry is made of quality stainless steel. If you have very sensitive skin or known metal allergies, we advise you to be cautious before wearing them for extended periods.

How do I care for my jewelry?
Avoid contact with perfume, chemicals, and water. When you are not wearing your jewelry, store it in a dry place.

Can I return my order?
Yes. You have 15 days after receiving your order to exercise your right of withdrawal, subject to our return conditions.

What if my order arrives damaged?
Contact us promptly via our Contact page, providing your order number and attaching photos of the item. We will respond as soon as possible with a solution (exchange or refund).

How do I contact OREA?
You can contact us via our Contact page